Faculty Computing Support

Wharton's "spoke and hub" structure balances distributed and centralized support models. Wharton's IT support representatives focus on meeting the diverse needs of 250+ faculty, 11 academic departments, and 20+ research centers, while coordinating schoolwide standards and leveraging economies of scale.

Embedded Expertise

Introducing its innovative model in 1991, Wharton was one of the first schools to combine the advantages of a decentralized approach – embedding technology staff as dedicated consultants within individual departments – while addressing the need for schoolwide standards and accountability.

Engaged on a day-to-day basis with department faculty and their research assistants, "distributed reps" act as liaisons and advisers. They assist with technical questions, identify needed resources, and help get those resources deployed efficiently and effectively.

Keeping Pace with Advancing Technologies

As technologies have become more sophisticated, this model has evolved. Today, there are additional team members with special areas of expertise who can be deployed to assist distributed reps – balancing centralized service with knowledgeable experts who work closely within departments.


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